Optimize Tobacco Dependence Treatment
in Hospitals & Clinics

Improve Patient Outcomes.    Reduce Health Care Costs.

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PROVEN RESULTS

Increased Quit Medication Use

Increased Uptake Of Counseling

Increased Quit Rates

34
60
73

Increased Quit Medication Use

34

Increased Uptake Of Counseling

60

Increased Quit Rates

73

*Sustained Care Intervention and Postdischarge Smoking Cessation Among Hospitalized Adults
– N. A. Rigotti MD et al

*Sustained Care Intervention and Postdischarge Smoking Cessation Among Hospitalized Adults
– N. A. Rigotti MD et al

A TOBACCO REGISTRY

TelASK registers all tobacco users’ touch points with the Healthcare Organization over time and prevents the overlapping of follow-up protocols. The registry serves as a foundation for system wide comparative analysis and informs quality improvement initiatives.

DOCUMENTATION MADE EASY

Providers use TelASK to gather data from the patient to create a “smoker profile”, recommend the appropriate medications, generate a personalized Quit Plan and referral. Documentation including billing code & provider(s) signature is filed in the patient’s chart for audit purposes.

TRACKING & TRIAGE

TelASK follows-up with patients for 6 months using automated voice calls, text messages and emails. The follow-up algorithms and schedule are driven by the patient’s “smoker profile”. At each contact smokers can opt to be “warm-transferred” to available cessation resources such as the state tobacco Quitline. Timely triage is key to improving outcomes.

REPORTS

A robust reporting suite allows providers to see the quit progress of all patients they have treated in real-time. Managers can assess the performance of all participating clinics and providers. Reports aligned with the Joint Commission Tobacco Accountability Measures can be created.

 

1-YEAR HEALTHCARE COST SAVINGS = $2,920 PER SMOKER

Medical University of South Carolina implemented an "opt-out" tobacco dependence treatment service supported by TelASK.
Treatment specialists used the TelASK rounding app to document patient assessment and TelASK automated patient engagement solutions to provide motivational messaging, track medication usage and quit progress. Smokers who needed extra help were "warm transferred" to the state quit line or back to the hospital-based tobacco educator.

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23% LOWER 30-DAY UNPLANNED READMISSION RATES

Medical University of South Carolina MUSC implemented an “opt-out” inpatient tobacco treatment service supported by TelASK Quit Manager. The study found that unplanned hospital readmission rates were 23% lower at 30 days post- discharge among hospitalized smokers who received the tobacco dependence treatment service.

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For over a decade TelASK has partnered with  

OMSC = PRACTICE CHANGE PROCESS + EVIDENCE-BASED SMOKING CESSATION TREATMENT PROTOCOL

For organizations interested in bringing about practice change OMSC offers:

  • Outreach Facilitators to assist in training staff and implementing the OMSC and serve as consultants for troubleshooting, devising clinical protocols, providing progress reports, and completing program evaluation
  • A detailed six-phase OMSC Implementation Workplan.
  • Customized practice tools and resources e.g. consult forms, handouts
  • Clinical and practice change training including onsite workshops and e-learning modules
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Supporting Tobacco Treatment Programs for Leading Healthcare Organizations

Patients of over 300 healthcare organizations across North America are benefiting from TelASK services

“TelASK Quit Manager plays a significant role in the outcome for the thousands of smokers served by the Ottawa Model for Smoking Cessation and we would not hesitate to recommend TelASK to your organization.”

Robert Reid PhD, MBA
Deputy Chief, Division of Prevention and Rehabilitation
University of Ottawa Heart Institute

“We have used the TelASK Quit Manager database and IVR follow-up to support several studies about hospital based tobacco cessation since 2008. TelASK has helped us demonstrate clearly that smokers who receive a tobacco intervention in hospital and who receive systematic follow-up after discharge are significantly more likely to quit. The TelASK team is very creative and client support is excellent.”

Nancy Rigotti M.D.
Director, Tobacco Research and Treatment Center Massachusetts General Hospital

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