COPD TEL-ASSIST

PROMOTES PATIENT SELF-MANAGEMENT AND ACTION PLAN ADHERENCE

TelASK COPD Tel-Assist significantly benefits patients who have received self management education from a healthcare provider including a written action plan.

TelASK COPD Tel-Assist is proven to reduce hospitalizations and unscheduled medical visits.

REDUCES HOSPITALIZATIONS AND UNSCHEDULED MEDICAL VISITS

IMPROVES PATIENT SATISFACTION**

34

Less Hospitalizations

26

Less Day Clinic Visits

90

Patient Satisfaction

**Two-year study conducted at the Montreal Chest Clinic

1

PATIENT EDUCATION

Patients receive a brief demonstration of the COPD Tel-Assist during their visit to the clinic. Patients learn the importance of interacting with the system and that nurses are monitoring it.
2

REACHING OUT TO PATIENTS

The COPD Tel-Assist System contacts patients regularly using their preferred mode of contact - emails, text messages and automated voice calls. The schedule of contacts is calibrated to the specific needs of each patient.
3

PATIENTS CAN CALL IN

Patients are encouraged to call inbound to the system when they feel their symptoms worsening or anytime they wish to speak with a nurse manager.
4

ALERTS

The moment a patient reports an issue to the COPD Tel-Assist System a member of the care team is alerted by text message and/or secure email.
5

REPORTS

Details of patient responses are displayed for the care team in a web-based portal. Clinicians can prioritize patients who need help in a timely manner.
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“My team at the Montreal Chest Institute (MCI) originally adapted and piloted TelASK in home support of 50 COPD patients. Soon thereafter we began offering TelASK as part of a real-life project to all 300 COPD patients of our clinic. We had previously achieved enviable results with our self-management intervention program and case management “Living Well with COPD” at the MCI. The results of the two-year project with TelASK were astonishing. For severe COPD patients followed by TelASK the incidence of hospitalizations and visits to the day hospital further decreased by 25% and 33% respectively. We have appreciated working with the TelASK team. They are very professional and focused on the advancement of care. We would not hesitate to recommend TelASK to your organization.”

Jean Bourbeau M.D

WHAT PATIENTS HAVE SAID

”I appreciate the fact that the system stays in touch with me

”The questions help me to remember the signs I need to watch for

”Being able to call in when something happens is very reassuring

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