Patient data is acquired from EMR

The TelASK Registry interfaces with the EMR to acquire patient data using secure industry standards such as HL7v2, FHIR and SFTP. TelASK interfaces with all EMRs including Epic and Cerner.

Automated patient engagement

Generates automated voice calls, emails, and/or text messages to deliver the right message to the right patient at the time.

Patients can be ‘warm transferred’ to third party

Patients who need assistance can be ‘warm transferred’ to third party resources. A timely triage predicts the best outcome. TelASK can connect a patient to a clinician in your organization in seconds.

Review outcomes in real-time

Users can  audit individual patient interactions on a web-based portal and a section is available to document and time-stamp information learned from patients during live interactions.

Run reports to guide quality improvement

Usesrs can generate a variety of operational and clinical reports.

Return data to EMR


  • Calls are personalized and can be generated at the time of the day requested by the patient
  • Scripts are recorded by professional voice talents and sound friendlier than robotic voices. This increases call acceptance and reach rates.
  • TelASK displays your Caller ID so patients recognize it is your organisation calling. Your telephone number can appear but TelASK doesn’t use your telephone lines.
  • Scripts can change dynamically and refer to previous interactions.
  • Calls are interactive. Patients can request educational messaging or to be transferred to third parties by pressing numbers when promted.
  • TelASK detects answering machine and can either leave a message or retry later.
  • A busy signal means there is someone there to take the call as soon as they hang up. When TelASK reaches a busy signal, it initiates a retry after a short interval.


  • Are sent with your email address. This increases open rates
  • Can display your logo and any desired messaging.
  • Can contain an ephemeral password protected hyperlink to a private portal or secure webform.


  • Are interactive and address the patient by name. In this way they are more likely to be read.