Appointment Reminders

The Challenge

Patients who fail to show up for appointments cost busy medical practices a lot of money. Sometimes patients forget their appointments but often they know ahead of time they can't make it but lack a simple method of letting the practice know. Solving this problem can often generate hundreds of thousands of dollars in revenue for busy practices.

The Solution

TelASK automated appointment reminders are sent using the patient's mode(s) of choice: voice, email or text. Messages can be customized, interactive and delivered in most common languages. When the patient acknowledges a reminder in one mode communications in all other modes stop.

How It Works

VOICE REMINDERS

  • PROFESSIONALY RECORDED - A voice talent records all TelASK reminders. The pleasant, friendly voice is one reason TelASK reach rates are so high!
  • CALL DISPLAY - The patient will see your organization's name e.g. "ABC HEALTHCARE" and your telephone number on the call display.
  • INTERACTIVE MESSAGES - Patients can be invited to press a number on their telephone keypad to be re-directed to your office or to a third party.
  • MULTIPLE APPOINTMENTS - Multiple appointments within a short period of time can be dealt with individually in a single call.

EMAIL REMINDERS

  • DATE AND TIME - Information clearly indicated
  • SAVE TO A CALENDAR - Can contain a .ICS file allowing the patient to save the appointment to their calendar
  • SPECIAL INSTRUCTIONS - Can contain special instructions and/or hyperlinks to your organization's portal or third party web pages.
  • MULTIPLE APPOINTMENTS - Multiple appointments within a short period of time all appointments can be handled in a single email
  • DIRECTIONS - Appointment address can appear as a hyperlink to googlemaps™ making it easy for patients to get directions
  • YOUR LOGO - Emails are branded with your organization's logo
Sample Screening Questions
Wellness Alert Dashboard

TEXT REMINDERS

  • PERSONALIZED - Personalized text messages are more likely to be read.
  • INTERACTIVE - When patients confirm TelASK can send a second text thanking them and providing a link to directions and/or special instructions.

Who Benefits

Patients

Appointment reminders are viewed as a valued service by patients, a timely personalized little note that contains just the right amount of information. What? When? Where? - a welcome tool that allows them to confirm or cancel if necessary.

The Staff

TelASK reminders will eliminate the need for staff to perform the dull and routine task of dialing out to patients to remind them of an appointment or encourage them to book an appointment for a routine test or examination. Instead it will allow them to divert their attention to more important work.

The Practice

TelASK Reminders can increase practice revenues by reducing no shows and by proactively reaching out to encourage patients to book appointments for annual physicals and routine tests. Special patient populations can be provided with educational messaging in line with population health strategies.

TelASK can help practices meet several Meaningful Use Stages 1 and 2 criteria including:

Appointment Reminders: TelASK will help you demonstrate that you meet this earliest of Meaningful Use criteria

Portal Usage: TelASK can encourage patients to login and make use of their patient portal using voice calls and hyperlinks in email and text messages.

Patient Education: TelASK can send messages to patients after clinic visits that include links to web based educational resources. It can also track the receipt of these messages by the patient.

Reducing No-Shows: TelASK reminders can often reduce no shows by up to 75%. This will translate into substantial financial gains for any healthcare organization. By way of example if TelASK can reduce no shows by 75% for an organization that is experiencing 500 missed appointments, at $100 per appointment this translates into $37,500 per month or $450,000 per year!

Backfilling Cancellations: Knowing a patient can't make his or her appointment days in advance allows TelASK to reach out to and confirm appointments for waitlisted patients who are waiting to take advantage of any cancellation.

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